{"id":2341,"date":"2018-11-22T16:30:52","date_gmt":"2018-11-22T05:30:52","guid":{"rendered":"https:\/\/ninelivestarot.com.au\/?page_id=2341"},"modified":"2023-04-12T14:24:42","modified_gmt":"2023-04-12T04:24:42","slug":"order-information","status":"publish","type":"page","link":"https:\/\/ninelivesart.com.au\/contact\/order-information\/","title":{"rendered":"Order Information"},"content":{"rendered":"
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Extra steps are taken to ensure contamination-free workspaces and safe storage of all items in stock. Orders are processed and packaged with extra care, following current guidelines, where the goal is always safe delivery to you, the customer.<\/strong><\/p>\n Please keep in mind that delivery times may be slightly longer due to ongoing Covid-19 restrictions and changes. <\/strong><\/p>\n<\/div>\n First of all, thank you<\/strong> for your interest in my work. It brings me great joy to see my creations find new homes around the world \u2013 and my hope is that, if you take home a deck or pendant, for yourself or someone special, that it will bring happiness and inspiration!<\/p>\n Due to changing shipping restrictions brought about by COVID-19, please check any restrictions\/delays<\/strong> specific to your country<\/strong> before placing your order.<\/p>\n Unfortunately, Australia Post has suspended\u00a0Economy<\/strong> shipping options to many countries, following COVID-19. Currently, the ‘no tracking’<\/em> option is only available to the following destinations: Canada, New Zealand, United Kingdom and USA<\/strong>.<\/p>\n If you have any questions or concerns, please feel free to contact me<\/a>.<\/p>\n<\/div>\n Australia Post website<\/a> provides delivery service updates for international locations. Unfortunately, due to suspended services, we are currently (April 2023)<\/em> unable to ship to countries listed below:<\/p>\n Afghanistan, Anguilla, Ascension Island, Bahamas, Barbados, Belarus, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Botswana, Cayman Islands, Central African Republic, Chad, Comoros, Congo (Democratic Republic), Cote d’Ivoire, Cuba, Curacao, Djibouti, Ecuador, El Salvador, Eswatini, Falkland Islands (Malvinas), Gambia, Grenada, Guinea-Bissau, Guyana, Honduras, Jamaica, Kosovo, Libya, Madagascar, Maldives, Moldova, Mongolia, Nepal, Nicaragua, North Korea, Palestinian Territories, Panama, Paraguay, Pitcairn Islands, Reunion, Russia, Rwanda, Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, South Sudan, St Vincent and The Grenadine, Sudan, Suriname, Syria, Trinidad and Tobago, Tristan Da Cunha, Tunisia, Uruguay, Bolivarian Republic of Venezuela, Yemen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n All orders are carefully packaged to protect your items during shipping. Depending on the size of your order and the shipping option you select during checkout, the examples below illustrate the main packaging methods I use:<\/p>\n Small cardboard mailer (maximum thickness: 20mm)<\/em>, with extra tape to protect during shipping. This option is only available for small items (to-do list, playing cards, post cards) <\/em>. Please note: ‘<\/strong>Flat Rate International Airmail’ classed as a letter, does not include tracking or refund on lost items<\/strong>. In addition, delivery may<\/strong> take longer due to world-wide shipping challenges brought on by COVID-19.<\/p>\n Padded bags are classed as a small parcel<\/b> where shipping cost is determined based on weight<\/strong> and destination<\/strong>. This option is suitable for one or two card decks, or a combination of items (cards, pendants, etc).<\/em> Your items are securely wrapped in bubble-wrap, before placing in sturdy padded bag for shipping. Note:<\/b> currently all international parcels must be sent with tracking <\/strong>included (Australia Post suspended Economy Airmail no tracking in March 2020)<\/em>. Within Australia, shipping options include Standard Parcel Post<\/strong> or\u00a0Express<\/strong>.<\/p>\n This option is used for orders with multiple items to provide additional padding during shipping. Cost of shipping is determined by\u00a0weight<\/strong> and the shipping option chosen during checkout.<\/p>\n For more information about shipping, delivery and returns, please view the full terms below:<\/p>\n Website Terms of Use<\/a><\/p>\n When you click on an ‘Add to Cart<\/strong>‘ button, the selected item will be added to your shopping basket. Some items have a ‘Select Options<\/strong>‘ button (instead of ‘Add to Cart’)<\/em>, allowing you choose from available options (size, colour, finishing etc)<\/em>.<\/p>\n<\/div>\n<\/div>\n Click the shopping bag icon in the top menu (or view cart link in sidebar)<\/em> to view your cart. On the cart page, you can review<\/strong> your order and make changes if you need to.<\/p>\n<\/div>\n<\/div>\n Next, proceed through to checkout<\/strong> where you enter your shipping address and finalise your order. Checkout is straight-forward and secure with no need to create an account.<\/p>\n<\/div>\n<\/div>\n If you have a coupon, you can enter it on the checkout page – note as some coupons are location specific, make sure you have added your address first.<\/em>. Special instructions can also be added in the ‘Order notes’ section.<\/p>\n<\/div>\n<\/div>\n Select your preferred shipping option. Available options are based on parcel weight, size and destination<\/strong> – simply enter your address to see shipping options for your location.<\/p>\n<\/div>\n<\/div>\n Follow\u00a0the\u00a0PayPal link<\/strong> on the checkout page, to finalise payment using your PayPal account or credit card. Once payment is complete, you will receive an email, which confirms that your order is being processed. If your order is shipped with tracking, you will also receive a follow-up email with your tracking number.<\/p>\n<\/div>\n<\/div>\n Next, sit back and relax<\/b> as your order is now being prepared and pampered for its journey to your address. If you have any questions or feedback, please don’t hesitate to reach out<\/a>.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":" Shipping and Order information Australian and International orders Safety First Minimising Risk Extra steps are taken to ensure contamination-free workspaces and safe storage of all … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2296,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/pages\/2341"}],"collection":[{"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/comments?post=2341"}],"version-history":[{"count":64,"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/pages\/2341\/revisions"}],"predecessor-version":[{"id":5798,"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/pages\/2341\/revisions\/5798"}],"up":[{"embeddable":true,"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/pages\/2296"}],"wp:attachment":[{"href":"https:\/\/ninelivesart.com.au\/wp-json\/wp\/v2\/media?parent=2341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Shipping Delays<\/h3>\n
Shipping with TLC<\/h3>\n
Economy Parcels and Letters<\/h3>\n
Suspended Services<\/h3>\n
Shipping Options<\/h2>\n
Australian Orders:<\/strong><\/h4>\n
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International Orders:\u00a0\u00a0<\/strong><\/h4>\n
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Packaging<\/h3>\n
Letter Mailer<\/h4>\n
\nPadded Bag<\/h4>\n
\nMailing Box<\/h4>\n
Placing an order:<\/h2>\n
Adding item(s) to your cart<\/h4>\n
View Cart<\/h4>\n
Checkout Page<\/h4>\n
Coupon and Order Notes<\/h4>\n
Shipping Options<\/h4>\n
Finalising your order<\/h4>\n
Order complete<\/h4>\n